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Returns
Jewellery is bought unseen more often than anything else, so a return should be straightforward.
[TO CONFIRM: how many days from delivery a return is accepted]
The piece needs to be unworn and in its original packaging, with the hallmark tag still attached.
Engraved and made-to-order pieces, and anything altered to your measurements, unless the fault is ours.
[TO CONFIRM: how long a refund takes, and whether it returns to the original payment method]
Where a piece was faulty or not as described, the delivery charge is refunded with it.
Write to us with your order number and we will arrange collection. Please do not post jewellery back uninsured.
Anything we have not answered? Talk to us.